Effective Date: 2025/07/01
We stand behind the quality of our products. If you are not fully satisfied with your purchase, we’re here to help — with fairness and clarity.
1. Returns
Due to the nature of our natural health products, we can only accept returns on unopened, unused items in their original packaging, within 14 days of delivery.
To request a return, please contact us at [insert email] with your order number and reason for return.
2. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
3. Damaged or Incorrect Orders
If your item arrives damaged, or if you received the wrong product, please contact us within 48 hours of receiving the parcel. Send clear photos of the item and packaging to [insert email] so we can resolve the issue quickly.
4. Non-Returnable Items
We cannot accept returns or issue refunds for:
- Opened or used products
- Items purchased more than 14 days ago
- Gift cards or promotional items
- Products not purchased directly from our website
5. Return Shipping
Customers are responsible for the return shipping costs unless the item is proven to be defective or shipped in error.
6. Questions or Concerns
For any refund or return inquiries, email us at:
[email protected]
We aim to respond within 24–48 hours on business days.