Effective Date: 2025/07/01

This Privacy Policy and Terms of Use outline how The Herb Box (“we”, “us”, or “our”) collects, uses, protects, and governs the use of our website and services. By accessing our website or purchasing from us, you agree to the practices described below.

1. Privacy Policy

1.1 What We Collect

We may collect the following information when you interact with our website:

Name, email address, phone number
Shipping and billing address
Payment details (handled securely via third-party processors)
Purchase history and browsing data

1.2 How We Use Your Information

Your information is used to:

Process and deliver your orders
Provide customer support
Send updates, offers, or wellness content (only with your consent)
Improve our site and services

We do not sell or share your personal data with third parties for marketing purposes.

1.3 Cookies

We use cookies to enhance your browsing experience and to understand how visitors use our site. You may disable cookies in your browser settings if you prefer.

1.4 Third-Party Services

Payments are securely processed by trusted third-party services. These providers have their own privacy policies which we recommend reviewing.

1.5 Data Security

We take appropriate steps to protect your data, including SSL encryption and secure storage protocols.

1.6 Your Rights

You may request to:

View, update, or delete your personal data
Unsubscribe from marketing communications at any time

Please email us at support@herbbox for any privacy-related requests.

2. Terms & Conditions

2.1 Use of Website

By using our website, you agree:

You are 18 years or older or have parental permission
You will not misuse or attempt to disrupt our website or services
You will provide accurate and current information when placing orders

2.2 Product Disclaimer

All products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease.
Descriptions are based on ingredient studies, historical use, and scientific literature. Always consult a qualified healthcare professional before using any new supplement or extract.

This information is for educational purposes only. It is not medical advice.

2.3 Orders & Payments

We reserve the right to accept or refuse any order. Prices are subject to change without notice. Payments are securely processed, and personal payment information is never stored on our servers.

2.4 Shipping & Delivery

We aim to dispatch all orders promptly. Shipping timelines vary based on location. Delays due to couriers or external events are outside our control.

2.5 Intellectual Property

All content on this website — including our name, logo, product descriptions, and images — is the property of The Herb Box and may not be used or reproduced without permission.

2.6 Limitation of Liability

Use of our products is at your own discretion. The Herb Box. is not liable for any loss, injury, or damage resulting from the use or misuse of our products or content.

3. Refunds & Returns

We accept returns of unopened and unused items within 14 days of delivery.
Return shipping is at the customer’s expense unless the item is proven to be defective or incorrect.

To request a return, contact us at support@herbbox.co.za with your order number.

Non-returnable items include:

Opened or used products

Items purchased more than 14 days ago

Gift cards or promotional items

???? 4. Contact Us

For questions about your order, this policy, or anything else, please contact us:
Email: [email protected]

5. Updates to This Policy

We may update this Privacy Policy and Terms of Use from time to time. All updates will be posted on this page with the effective date.